Support

Need help with TruFitAI? Here is the fastest way to reach us and answers to the most common questions.

Contact us

• In the app: open the Account tab, then Help & support. Your request reaches us with your account details, and our replies show up right there.
• Email: [email protected]. Include the email address on your TruFitAI account, your phone model, and what happened. Please never send passwords, verification codes or card numbers.

Subscriptions and billing

Subscriptions are sold and billed by Apple or Google, so they are managed there:

• iPhone: open Settings, tap your name, then Subscriptions.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions.

If you paid but TruFitAI still asks you to subscribe, tap Restore Purchases on the subscription screen. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play under their refund policies.

Delete your account

You can delete your account and its data in the app (Account, then Delete account), or follow the steps on our account deletion page. Deleting your account does not cancel a store subscription; cancel it with Apple or Google as shown above.

Privacy requests

To access, correct or delete your data, or to ask about how we use it, see our Privacy Policy and Consumer Health Data Privacy Policy, or email [email protected].

Health and safety

TruFitAI gives general fitness and nutrition guidance. It is not medical advice. Talk to a doctor before starting a new exercise or diet plan, and stop if you feel pain, dizziness or shortness of breath. If you have a medical emergency, call 911 or your local emergency number.

Who we are

TruFitAI App Co., 131 Continental Drive, STE 305, Newark, DE 19713, USA. See also our Terms of Service.